Adonit Customer Service Rocks
Over a year ago I bought an Evernote Jot Script stylus by Adonit, and while it had excellent build quality, I could never quite get it to work right. I chalked it up to the fact that I must be holding it wrong or some other issue, and it slowly fell into disuse. Prompted by a friend I recently pulled it out and found evidence online that a very small number of users actually had the same problems that I did, and that there may have been a manufacturing defect in a small number of first-run units. I had pre-ordered my Jot Script the day it was announced, so I figured I’d look into it.
Long story short, after an email of troubleshooting and a video I made with my phone to show the problems I was having, Adonit’s customer service sent me a new stylus that works PERFECTLY AS ADVERTISED. I’m pretty psyched! Thanks Adonit for covering something even after the warranty period had technically expired. I’ll be a repeat buyer now for sure!