I’ve been a fan of the Fitbit since the first tracker was introduced two years ago. I upgraded to the Ultra when it came out, and upgraded to the One when it was released last year (My fat wrist means I probably won’t be going to the Flex anytime soon though!). Recently the sleep wristband that I’ve used every night since I got the One started to look a little shabby, and after multiple repairs, I finally just broke down and ordered a new one. This got me thinking: How long should a Fitbit One Sleep Wristband last?
Here’s the comparison between the original One Wristband, that I got around November 15, 2012, and the brand new one that I received today (Replacement cost: 9.99 + s/h):
As I noted in the picture, the original wristband started to show wear and tear at about day 120. About 20 days later the end was so frayed that the material wasn’t staying together, instead I could see all layers of the wristband. While this was cool, it wasn’t very easy to work with when putting the wristband on at night, so I asked Karey to sew it. When she did it became impossible to re-align the material perfectly, since the thin material needed to also accommodate thread, so the wrinkle in the lower part of the picture (on the back of the wristband) formed.
About day 175 a new fray became pretty serious on the other side, which Karey sewed again. Today on Day 200 I also noted that the opening where the Fitbit is placed has become warped and the edging is starting to unravel. Finally over time you’ll notice that the wristband stretches, which is not a bad thing (I have large wrists), but it does mean that the opening becomes less secure. I’ve had my Fitbit fall out in bed 3-4 times in the 200 days.
According to Fitbit, the wristband is made of neoprene, and beyond that there isn’t much in the way of a ‘lifespan’ mentioned on their website. This makes sense, since everything but the wristband is made of more durable materials. Obviously they anticipated that the wristband might get worn, and allowed for the purchase of just a wristband for a small fee. So the question becomes: How long should the wristband last given the price paid for the Fitbit One? Is 200 days acceptable before requiring another $13.90 (band + s/h) after the initial investment of $100? I’m personally on the fence. I understand products like this won’t last forever, but would have been pleasantly surprised if Fitbit offered a “trade-in” service, or cut the price of the wristband to $5 or so (I should note that in the past, with the Ultra, I’ve lost a wristband and Fitbit support replaced it for free – so this isn’t a knock on their customer care or support in anyway – they’ve been top notch in my (and others, that I’ve read) experience). As of now I’m of the non-surprised “that’s what I was expecting” sentiment. What I’m curious about, though, is if others find this acceptable?